Chillisy® Terms and Conditions of Business


Terms of Service


1st scope
For all orders via our online shop the following terms and conditions apply.

2. Contractor, Conclusion
The purchase comes with

By setting the products in the online shop we submit a binding offer to conclude a contract on this article. The contract is concluded by accepting by clicking the order button the offer on the basket of goods. Immediately after sending the order you will receive once a confirmation e-mail.

A binding contract may also previously concluded as follows:

  • If you have chosen credit card payment, the contract is concluded at the time the credit card charge.
  • If you have chosen to pay by direct debit, the contract is concluded at the time of loading of the account.
  • If you choose the payment method PayPal, the contract is concluded at the time your confirmation of payment instruction to PayPal.

3. Code of Conduct
Following codes of conduct, we have subjected us:
Trusted Shops

4. Returns
Plus the specified product prices are still partially Returns added, which you find in tabular Returns under the heading.

We ship our goods with DHL worldwide.

5. Payment

In our shop you have the following payment methods available:

Payment in advance
With the advance payment, we will provide our bank details in the order confirmation and deliver the goods after payment.

Credit card
The charge on your credit card is to complete the order.

The debiting of the purchase price from your account takes place upon completion of the order.

You pay the invoice amount through the online provider PayPal. You must be registered in principle there or to only register legitimize with your login and payment instruction to us confirm (except possibly guest access). You'll get more information during the ordering process.

cash on delivery
If you choose the payment method cash on delivery, then your shipment immediately goes into the shipping. The additional cost for the cash on delivery amount to € 6.50 plus a service fee by the DHL at the front door of € 2.00. Please keep the invoice amount approximately fittingly ready at the front door for the pacts messenger. The maximum value is Ordered 3500,00 € DELIVERY. The method of payment on delivery is great if you have cash at home and want to pay at the door your shipment!

8. Retention of title
The goods remain our property until full payment.

9. Transport damage
If goods are delivered with obvious damages, please claim such error please immediately possible to the delivery and please take immediately contact us. The failure of a complaint or contact has on your legal rights and their enforcement, especially your warranty rights of no consequence. But they help us to make our own claims against the carrier or transport insurance.

10. Customer Service
You can call our customer service from Monday to Thursday from 09.00 to 18.0 pm, Friday 9:00 to 15:00 at 0800/77 80 800 (Germany) or +43,664,380 7707. Or send us an e-mail to: relax @ chillisy. eu.

11. Contract text storage
The contract text is not stored by us.


12. Cancellation

Right of Withdrawal
Consumers are entitled to a right of withdrawal under the following conditions, where consumer is any natural person who enters into a transaction for purposes that can be attributed primarily neither commercial nor independent professional activity.

You have to withdraw from this contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day, the final goods have taken possession of you, or a representative of your third party, other than the carrier and has.

To exercise your right, you (, Isa contactors, Lochbödele 23, AT-6500 Landeck, +43,664,380 7707) us (by means of a clear declaration z. B. one with the about your decision to withdraw from this contract, information sent by post mail or e-mail). You can do so using the attached model withdrawal form, however, is not mandatory.

It made to safeguard the withdrawal period is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal
If you withdraw from this contract, we have put all the payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a different method of delivery than we offer, cheapest Standard have) immediately and repay at the latest within fourteen days from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We can withhold reimbursement until we have received the goods back, or until you have demonstrated that you have sent back the goods, whichever is the earlier.

You have to return the goods immediately and in any event not later than fourteen days from the date on which they notify us of any cancellation of this contract to us or to pass. The deadline is met if you send the goods before the period of fourteen days. They bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods if the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods dealing with you.

    The right does not apply to the following contracts:
  • Contracts for the supply of goods that are not prefabricated and an individual selection or determination by the consumer is essential for the production or which are clearly tailored to the personal needs of the consumer.


13. Contract Language
The standing for the formation of the contract language is German.

Isa contactors, Landeck May 2017

Owner: Isa Sagittarius

Lochbödele 23

AT-6500 Landeck

Phone: 0800/80 800 77 (toll-free service line Germany)
Telephone: +43664380 77 07


The customer service is available Monday to Friday 9 a.m. to 5 p.m. on all questions available for you.

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